About
We are adding a layer in front of support,not replacing the people
Most support tools are a shared inbox with a chatbot bolted to the front. The chatbot deflects what it can and everything real still lands on a person, who still cannot fix it, who still writes a ticket. Nothing closed. Tore is built to close it: the AI carries the work as far as a proposed fix, and a person decides whether it ships.
Tore is built by Codas Labs, LLC, a North Carolina company. We run our own support on it before we ask anyone else to, which is a slower way to build and the only way we trust what we say on a page like this one.
What we build to
Four things we decided early and have not traded away
Support and engineering are one queue pretending to be two
See what that looks likeA customer writes in about something broken. Support cannot fix it, so they translate it into a ticket, and an engineer reconstructs from that ticket what the customer already knew. The translation is where the days go. Tore is built so the report, the investigation and the fix are the same object rather than three systems and two handoffs.
AI should do the heavy lifting and stop before the consequence
The approval gateWe are not interested in a support tool that quietly emails your customers or merges its own code. The AI reads, drafts, investigates and proposes. A person approves anything that leaves the building. Five classes of change are locked out of automation entirely, and that is enforced in the code rather than promised in a policy.
A guarantee is a constraint, not a good intention
How the changelog worksNobody gets told twice because there is one send row per recipient per channel and the database refuses a second. One pull request cannot produce two changelog entries for the same reason. We would rather build a thing that cannot go wrong than write a sentence saying we are careful.
Say what does not work yet
An exampleEvery feature page on this site ends with an honest limit, and where a surface is built but not switched on it says so instead of hiding. It costs us some polish. It means the thing you buy behaves the way the page said it would, which we think is worth more than the polish.
The name
Tore. Past tense of tear.
It tears through the queue, and by the time you look, it already has. Everything on this site is written in that tense on purpose: the work is done and waiting for you, not scheduled and pending.
The fastest way to judge any of this is to use it
Fourteen days, no card. Point it at one product and see whether the first reply is an answer instead of a question.