Customer support
Run support properly without hiring for it yet
You are the founder, and support lands on whoever is free.
A shared inbox, a help center, a feedback board and a customer portal, with an AI layer in front doing the parts that never needed a person. One tool, one bill, and your engineers back on the roadmap.
Today
You probably recognize at least two of these
Support lives in a shared email address
Two people answer the same message, one gets missed for a day, and nobody can tell you how many came in last week or what they were about.
The same six questions, forever
How do I reset my key. Where is my invoice. Why can I not invite someone. Answered again every week, in slightly different words each time.
Nobody knows what happened to anything
A customer reported something in March. It was fixed in April. They were never told, and they still think you ignored them.
What changes
01One queue, with owners
Everything arrives in one place with an owner, a status and a response target. Nobody answers twice and nothing sits for a day.
02The repeat questions answer themselves
Your help center becomes the source for replies, cited back to the article so the customer can check it. Switched off by default until you are ready.
03People can see their own requests
A portal where a customer sees what they reported and what happened to it, so the answer to 'did you ignore me' is a page rather than an apology.
04You can finally see the shape of it
Volume, response times, satisfaction, and which customers are drifting toward the door before they leave.
Every capability above links to its own page, marked with whether it works today.