Who it is for
Four people buy this,for four different reasons
Find yourself below. Each one says what actually changes for that person and points at the pages worth reading next.
You are the founderand support lands on whoever is free
You are not going to hire a support team this quarter, and you should not have to run one to answer people properly. The AI takes the questions that never needed you, and what is left arrives with enough context that answering it takes a minute rather than an afternoon.
What matters to you specifically
- One tool instead of a helpdesk, a feedback board, a changelog tool and a status page
- A help center that fills itself from answers you have already given
- The customer who reported something gets told when it ships, without you remembering
Usually on Launch or Growth
You run supportand the queue is the job
You already know which questions repeat. What you do not have is a way to stop answering them by hand without losing the ability to see what is happening. Rules sort the queue before you open it, targets tell you what is late, and every AI reply is attributed so you can judge whether it is any good.
What matters to you specifically
- Routing on product, keyword, priority, tag or channel, first match wins
- First response and resolution targets that act when they are missed
- Satisfaction filed against whether a person or the AI resolved it
- Insights that say no data rather than drawing a confident zero
Usually on Growth
You are the engineerwho keeps getting pulled into support
The cost is not the fix, it is the context switch and the four messages establishing what actually happened. Reports arrive with the console, the network calls, a replay and the element that broke. Errors from your tracker open an investigation before anyone writes in, and a proposed fix arrives as a pull request you review like any other.
What matters to you specifically
- Claim, assign, convert to a ticket and close from Slack without opening Tore
- Investigations that read the repository, not just the stack trace
- Five risk classes locked out of automation entirely
- Nothing reaches your default branch without a person approving it
Usually on Growth or Scale
You run an agencyand every client wants their own everything
One account holds several organizations, each with its own products, its own domain and its own portal. Clients cannot see each other, and that separation is enforced by the database rather than by application code remembering to filter. One login for you, one bill, and each client sees only themselves.
What matters to you specifically
- Account, then organization, then product, nested for real
- Your staff scoped to the products they should see
- Each client's portal on their own domain with no Tore branding
Usually on Scale
When it is not the right tool
Three situations where we would tell you to look elsewhere
- A team that wants a chatbot to deflect as much as possible and never hand over. The AI here is built to stop and escalate rather than to keep trying.
- An enterprise procurement process that needs a long compliance history today. Read the security page before you get far, it says plainly what we do and do not yet claim.
- Anyone who needs a native mobile app right now. It is planned and not released, and the mobile page says so rather than hiding it.
A native mobile app is coming soon and covered on the mobile page.
Whichever one you are, it is the same fourteen days
No card. Point it at one product and judge it on the first week of your own queue rather than on this page.